Shipping and delivery

Guide to your shipping questions!

Where do you deliver and how much is the shipping price?

We deliver all around Malaysia and Southeast Asia. The shipping rates in Peninsular Malaysia is RM10 (flat price) and RM 18 in East Malaysia (flat price) – July 2020 Update-. For international orders, email us beforehand so that we can provide you a quotation.

How long does delivery take?

Local delivery can take up to 3-5 business days, while international orders can take up to 5-10 business days.

How do I know if my order has been shipped out?

A tracking code will be sent to your email after your order has been processed and packed.

Will there be any customs and import charges?

All taxes, duties, and custom fees will be charged to the recipient of the product. These charges vary per country; thus, we are unable to advise as to the exact cost. Refinin’ has no control over these imposed costs, and cannot provide refunds.

Tracking number not trackable?

Your package is usually trackable right after it is collected and processed by the courier. You may have to wait 24 hours for the system to update their website. If the order was completed during the weekends, try to track the parcel again on the next working day.

What’s your courier service provider?

DHL E-commerce